Shipping policy

Last updated: September 12, 2026

This Shipping Policy applies to orders placed through SewerJettingNozzles.com, operated by Power Line Industries dba HotJet USA.

Order processing

Our order-processing cutoff is 2:00 PM Mountain Time, Monday through Friday, excluding U.S. holidays. Orders received after the cutoff, on weekends, or on holidays begin processing on the next business day. This cutoff does not promise same-day dispatch.

Most in-stock orders are processed within 2–3 business days after payment is authorized and the order is verified. Business days are Monday through Friday, excluding U.S. holidays. Processing time is separate from carrier transit time.

Custom-configured nozzles, special-order items, backordered products, and orders requiring freight service may need additional lead time. If an order is expected to take longer than the standard processing window, we will contact you using the information provided with your order.

Supplier fulfillment

Orders may ship directly from a manufacturer or supply partner. We coordinate fulfillment and remain your contact for order questions, tracking, returns, and warranty assistance. An item offered for sale is not necessarily stocked at our Utah location. Supplier availability and any required nozzle configuration can affect dispatch time, and items in one order may arrive in separate shipments. Tracking is provided when it becomes available.

United States Economy shipping

Economy shipping is free on U.S. orders of $50 or more. For orders below $50, Economy shipping is $4.90 for an order shipping weight up to 5 lb, or $19.90 above 5 lb through 70 lb. Available services and the final charge are shown at checkout. Contact us before ordering if checkout does not offer a shipping method.

Economy transit is estimated at 5–8 business days after dispatch. Combined with our standard 2–3 business-day processing window, this is an estimated 7–11 business days for standard in-stock orders. Custom configurations, special orders, backorders, freight requirements, and delays may take longer; contact us before purchase if you need delivery by a particular date.

Shipping methods, carriers, and delivery estimates

Available shipping methods and charges are displayed at checkout when possible. We select a parcel or freight carrier based on the shipment’s size, weight, destination, and service requirements. Carriers may include UPS, FedEx, USPS, regional carriers, and less-than-truckload (LTL) freight providers.

Carrier transit times and delivery dates are estimates, not guarantees. A shipping upgrade changes the carrier’s transit service; it does not shorten the time needed to process, configure, or prepare an order unless we confirm otherwise in writing.

Tracking information is sent when available. Tracking activity can take time to appear after a label is created or a shipment is transferred to the carrier.

Shipping addresses

Please review the shipping address before placing your order. Contact us immediately if a correction is needed. We cannot guarantee that an address can be changed after an order enters fulfillment. Additional carrier charges caused by an incorrect, incomplete, or inaccessible address may be the customer’s responsibility.

Freight shipments

Oversized or heavy products may ship by LTL freight. Freight quotes may depend on whether the destination is commercial or residential and whether it has a loading dock or forklift. Liftgate service, limited-access delivery, delivery appointments, redelivery, reconsignment, and storage can create additional charges. Unless those services are included in the written quote or checkout charge, the customer is responsible for carrier charges resulting from requested or required special services.

Before signing the delivery receipt, inspect freight for visible damage and verify the number of pieces received. Note visible damage or shortages on the carrier’s delivery receipt, take photographs, keep all packaging, and contact us promptly. Concealed freight damage should be reported as soon as it is discovered, preferably within 24 hours of delivery, so we can help preserve any available carrier claim.

International orders, duties, and taxes

International availability depends on the destination, product, carrier, and applicable export or import restrictions. Unless checkout or a written quote expressly states that duties and taxes are prepaid or that the shipment is Delivered Duty Paid (DDP), international shipments are sent Delivered at Place (DAP). The recipient is the importer of record and is responsible for customs duties, import taxes, VAT, brokerage, disbursement fees, permits, and other destination-country charges.

Customs authorities or carriers may require additional information from the recipient. Customs review can delay delivery and is outside our control. Shipping charges paid to us do not include destination duties, taxes, or brokerage unless expressly stated.

Delays, loss, and damage

Weather, natural disasters, labor interruptions, carrier capacity, customs review, incorrect addresses, supply interruptions, and other events outside our reasonable control can delay processing or delivery. We will help investigate a materially delayed, lost, or damaged shipment, but we cannot guarantee carrier schedules.

If parcel tracking shows a shipment as delivered but you cannot locate it, check the delivery area, household or business recipients, and the carrier first, then contact us. For damaged parcel shipments, retain the product and all packaging and send us photographs so we can evaluate the issue and assist with the carrier claim.

Refusing a shipment does not automatically cancel an order. Return eligibility, shipping deductions, and any carrier charges will be evaluated under our Return and Refund Policy after the shipment is received and inspected.

Contact us

For shipping questions, contact:

Power Line Industries dba HotJet USA
14773 S Heritage Crest Way
Riverton, UT 84065
United States

Email: kris@powerlineindustries.com
Phone: 1-800-624-8186