Refund policy

Last updated: August 21, 2026

We offer a 30-day return policy. You have 30 days after receiving your item to request a return.

Return eligibility

To be eligible for a return, an item must be in the same condition in which you received it: unused, uninstalled, and not operated or pressurized, with all included parts and materials in its original packaging. You will also need the receipt or proof of purchase. This condition requirement does not limit claims involving products that arrived defective, damaged, or incorrect.

Starting a return

To request a return, email us at kris@powerlineindustries.com. Returns must be sent to:

Power Line Industries dba Hot Jet USA
14773 S Heritage Crest Way
Riverton, UT 84065
United States

If your return is accepted, we will send you a return shipping label together with instructions explaining how and where to send your package. Items returned without first requesting and receiving return authorization will not be accepted.

For questions about a return, contact kris@powerlineindustries.com or call 1-800-624-8186.

Damaged, defective, or incorrect items

Please inspect your order when it arrives. Contact us immediately if an item is defective or damaged, or if you received the wrong item, so we can evaluate the issue and make it right.

Exceptions and non-returnable items

Custom products, including special-order or personalized items, cannot be returned. We also do not accept returns of hazardous materials, flammable liquids, or gases. Sale items and gift cards are final sale. Contact us before purchasing if you have questions about whether a particular item is returnable.

Exchanges

The fastest way to receive a different item is to return the item you have. Once the return is accepted, place a separate order for the replacement item.

European Union 14-day cooling-off period

If merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification. The item must be in the same condition in which you received it: unused and uninstalled, with all included parts and materials in its original packaging. You will also need the receipt or proof of purchase.

Refunds

We will notify you after we receive and inspect your return and let you know whether the refund has been approved. If approved, the refund will be issued automatically to your original payment method within 10 business days. Your bank or credit card company may need additional time to process and post the refund.

If more than 15 business days have passed since we approved your return, contact kris@powerlineindustries.com.